A365 ltd Privacy Policy — Your Information Is Safe With Us

A365 ltd ("we", "us", or "the Company") is a trusted online gaming and Sports Betting platform in Bangladesh. We understand how valuable your personal information is to you — which is why we've put together this Privacy Policy, so you know exactly what we do and don't do with your data.

This Privacy Policy applies to the a365 ltd website, mobile app, and all related services. By registering or using our platform, you are deemed to have accepted this Policy — so please read it carefully before signing up.

Our Privacy Policy is built in accordance with international data protection standards (GDPR-compliant). We believe transparency is the best policy — no hidden clauses.

A365 ltd only collects information that is necessary to provide its services. We never gather excessive or unnecessary data.

Optional Information

Some information is optional — such as your occupation or referral code. You'll have access to our full service even without providing these details.

A365 ltd collects information in several ways — always transparently and with your consent.

Directly from you

• When completing the registration form
• When submitting documents for KYC verification
• When providing payment details during a deposit or withdrawal
• Customer Support Contact Hours
• When participating in promotions

Automatically

• Via cookies and tracking technologies when you use our website or app
• Gaming activity and betting history are logged automatically
• Login time, device information, and IP address are collected for security purposes.

A365 ltd uses your information only for lawful and necessary purposes. We never use your data for any other purpose without your consent.

Primary Use

• Account Management: For registration, login, and profile updates.
• Payment processing: For processing incoming deposits and outgoing withdrawals.
• KYC Verification: To verify your identity and age.
• Customer Support: To assist you with questions and resolve any issues.
• Legal compliance: To comply with regulatory authority directives.

Secondary Use

• Service improvement: To analyze usage patterns and improve your experience.
• Responsible Gaming: To identify excessive play patterns and send alerts.
• Fraud Prevention: To detect suspicious activity.
• Notifications are sent when: To keep you informed about important updates relating to your account.
• Promotional Offers: To inform you about bonuses and offers, only with your consent.

A365 ltd does not sell your information. However, certain data may be shared with trusted third parties on a limited basis where necessary to deliver our services.

When information is shared

• Payment Providers: With bKash, Nagad, Rocket, or your bank — solely to process transactions.
• KYC partner: With accredited identity verification bodies.
• Technology partners: Shared with service providers essential to platform operations — under strict confidentiality agreements.
• Legal Obligation: When required by a court order or lawful directive from a government authority.
• Fraud Prevention: Sharing blacklist information with other gaming platforms.

When We Do Not Share Your Data

• Never shared with advertisers.
• Never shared with any marketing company without your consent.
• Never shared with any other gaming platform for commercial purposes.

All our third-party partners operate under strict data protection agreements and may only use information for specified purposes.

A365 ltd uses industry-leading security technology to protect your data. Our security framework is not just on paper — it works in practice.

Technical Security

• SSL/TLS encryption: All data transfers are secured with 256-bit encryption.
• Database Encryption: Stored data is kept in encrypted form.
• Firewall & DDoS protection: Active measures to prevent cyberattacks.
• Two-Factor Authentication (2FA): Available for additional security.
• Session Timeout: Automatic logout after a period of inactivity.

Administrative safeguards

• Staff access to data is restricted on a need-to-know basis.
• Regular security audits and penetration testing.
• Strict NDAs (Non-Disclosure Agreements) are in place with all third parties.

The a365 ltd website and app use cookies and similar tracking technologies. Cookies are small text files stored on your device.

Cookies we use

• Essential Cookies: For login sessions and security — these cannot be disabled.
• Functional Cookies: To remember your language, settings, and preferences.
• Analytics Cookies: To understand how the platform is used — data is collected in anonymized form.
• Performance Cookies: For page loading and error detection.

Cookie controls

You can disable non-essential cookies at any time through your browser settings. However, this may reduce the functionality of certain services.

By using the a365 ltd platform, you are entitled to the following rights. These are our commitments — not merely legal obligations.

A365 ltd does not retain your data longer than necessary. Separate retention periods are defined for different types of information.

Once the retention period ends, data is securely deleted or anonymized so you can no longer be identified.

A365 ltd strictly does not provide services to anyone under the age of 18. Protecting minors is an integral part of our Privacy Policy.

• Age verification is mandatory at the time of registration.
• Age is re-verified during the KYC process.
• If a user is found to be under 18, their account is immediately closed and no collected data is retained.
• If you see a minor using the platform support@a365ltd.comto report it.

A365 ltd may update this Privacy Policy when necessary. We will notify you in advance of any significant changes.

What we will do when changes are made

• The "Last Updated" date at the top of the page will be revised accordingly.
• For significant changes, you will be notified via email or in-app notification.
• Re-consent may be required for major changes.

Continued use of the platform after any changes are made will be considered acceptance of the updated Policy. We recommend checking this page regularly.

Have a question, concern, or request about this Privacy Policy? Get in touch — we typically respond within 24–48 hours.

• Email: support@a365ltd.com
• Help center: Visit our help center
• Live Chat: Daily from 9:00 AM to 11:00 PM.