Legal Documents

A365 ltd Terms & Conditions — Please Read Before Use

Please read these Terms & Conditions carefully before using our platform. They define the rights and responsibilities of both you and us.

Last Updated: January 1, 2026
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These terms apply to all services provided by a365 ltd. By registering, you are deemed to have accepted these terms.

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1. Introduction

A365 ltd (referred to hereinafter as "we", "us", or "the platform") is an online gaming and Sports Betting platform operating for users in Bangladesh. These Terms & Conditions ("Terms") govern the use of our website, mobile app, and all associated services.

By registering with or using a365 ltd in any way, you are considered to have fully accepted these Terms & Conditions. If you disagree with any part of these terms, please refrain from using our platform.

Please Note: These Terms & Conditions are written in plain language so they are easy to understand. If you have any questions, please contact our customer support.

These terms must be read alongside our Privacy Policy and Responsible Gaming Policymust be read together, as they complement one another.

2. Eligibility & Registration

To open an account and use our services at a365 ltd, you must meet the following requirements:

Age Requirement

  • You must be at least 18 years or older.
  • A365 ltd does not permit minors to participate in gaming under any circumstances.
  • We may request a copy of your National ID or passport to verify your age.

Identity Verification (KYC)

After registration or prior to withdrawal, you may be required to complete an identity verification (Know Your Customer — KYC) process. The following documents will be needed:

  • Scanned copy of National ID (NID) or passport
  • A recent selfie or live photo
  • Proof of bank or mobile banking account (if required)

Single Account Policy

Each individual may only One Account Opening multiple accounts using the same name, address, phone number, email, or payment method is strictly prohibited.

Warning: Any attempt to create multiple accounts will result in all accounts being closed and balances may be forfeited.

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3. Account Management

You are fully responsible for the security and management of your a365 ltd account. Please keep the following in mind:

Password & Security

  • Use a strong password — at least 8 characters, including numbers and special symbols.
  • Never share your login credentials with anyone.
  • If you suspect any unauthorized access to your account, please notify us immediately.
  • Enabling Two-Factor Authentication (2FA) is strongly recommended.

Update Information

Provide accurate and truthful information when registering. If your phone number or address changes, update it via Account Settings or contact customer support. Incorrect information may delay withdrawals.

Account Transfers Prohibited

Your a365 ltd account is personal and non-transferable. Allowing others to use your account or selling it is strictly prohibited.

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4. Deposits & Withdrawals

A365 ltd supports popular payment methods in Bangladesh. All transactions are secure and encrypted.

Payment Methods Minimum Amount Maximum Amount Processing Time
BKash ৳100 ৳50,000 Instant – 30 minutes
Nagad ৳100 ৳50,000 Instant – 30 minutes
Rocket ৳200 ৳30,000 Instant – 1 Hour
Bank Transfer ৳500 ৳2,00,000 1–3 Business Days

Withdrawal Policy

  • Withdrawals will only be processed to the same payment method used for the deposit.
  • Withdrawals will not be processed until KYC verification is complete.
  • A minimum balance of ৳500 is required to make a withdrawal.
  • Withdrawals of up to ৳1,00,000 per day are allowed.

No Hidden Charges: a365 ltd does not charge any additional fees on deposits or withdrawals. However, your payment provider's own charges may apply.

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5. Bonuses & Promotions

A365 ltd regularly offers a variety of bonuses and promotional deals. Each offer has its own terms and conditions, detailed on the relevant promotion page.

General Bonus Terms

  • Wagering Requirement: Most bonuses require you to wager a specified multiple of the bonus amount. This typically ranges from 5x to 30x.
  • Duration: Every bonus has a set expiry period. Any unused bonus will be forfeited once it expires.
  • Game Restrictions: Some bonuses are only valid on specific games.
  • Maximum Bet Limit: While a bonus is active, individual bets may be capped at a maximum of ৳500.

Bonus Abuse

Any attempt to exploit the bonus system for unfair advantage will result in bonus cancellation and possible account suspension. This includes arbitrage betting, bonus hunting, or the use of multiple accounts.

6. Betting Rules

All betting activities on a365 ltd are governed by the following rules:

Bet Acceptance & Cancellation

  • Once confirmed, bets generally cannot be changed or cancelled.
  • A365 ltd reserves the right to accept or refuse any bet before an event begins.
  • Bets placed at odds that are clearly erroneous may be voided.

Event Cancellations & Postponements

  • If an event is cancelled, the stake for that bet will be refunded.
  • If an event is suspended and does not resume within the specified timeframe, the bet will be considered void.
  • Bets placed during a server outage in live betting will be subject to review.

Match Fixing & Fraud

If match fixing or any form of fraud is suspected, a365 ltd reserves the right to suspend the relevant bets and accounts for investigation and to notify the appropriate authorities if needed.

Fair Play Guarantee: All games at a365 ltd use certified RNG technology and are regularly audited by independent third parties.

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7. Responsible Gaming

A365 ltd places responsible gaming at the top of its priorities. We believe betting should be for entertainment purposes only.

Self-Protection Tools

  • Deposit Limit: Set a maximum limit on your daily, weekly, or monthly deposits.
  • Loss Limit: Betting will be automatically suspended if losses exceed a specified amount.
  • Session Limit: Set a daily time limit for how long you play.
  • Cooling-Off Period: Take a break for anywhere between 24 hours and 30 days.
  • Self-Exclusion: Lock your account for a period of 6 months to 5 years.

To learn more about these tools, visit our Responsible Gaming View Page.

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8. Prohibited Activities

The following activities are strictly prohibited on the a365 ltd platform:

  • Registering as a minor or on behalf of a minor.
  • Money laundering or any transaction involving illegal funds.
  • Creating multiple accounts or abusing bonuses.
  • Hacking, use of malware, or any unauthorized access to the platform.
  • Harassing or defrauding other users.
  • Registering with a false identity or fraudulent information.
  • Participation in match-fixing or sports manipulation.
  • Using a VPN or proxy to bypass geographical restrictions.

Consequences: Any involvement in prohibited activities will result in immediate account closure, forfeiture of all balances, and legal action where necessary.

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9. Privacy & Data Protection

A365 ltd takes the protection of your personal data very seriously. To learn more about what information we collect, store, and use, please see our Privacy Policy Read.

Data Policy Summary

  • Your information is never sold to third parties.
  • Payment information is secured with SSL encryption.
  • Your information is never disclosed except where required by law.
  • You may request the deletion of your data at any time.
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10. Account Closure & Suspension

You may request account closure at any time through our customer support. Any pending bets will be settled before the account is closed, and any remaining balance will be returned to you.

Rights of a365 ltd

A365 ltd reserves the right to suspend or close any account for any of the following reasons:

  • Violation of these Terms.
  • Suspected fraud or manipulation.
  • Failure to complete KYC verification.
  • Extended account inactivity (more than 12 months).
  • Legal or regulatory directives.
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11. Policy on Changes to Terms

A365 ltd reserves the right to amend these Terms & Conditions at any time. For any significant changes, we will notify users in advance via email or in-app notification.

Continuing to use the platform after any changes are made means you have accepted the updated terms. We recommend visiting this page regularly.

The "Last Updated" date at the top of the page Check it — it shows when the terms were last updated.

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12. Contact

If you have any questions or comments regarding these Terms & Conditions, please get in touch with us:

Our customer support team provides assistance in Bengali and typically responds within 24 hours.

Why Choose a365 ltd

Our Commitment

Transparency, security, and fairness — the core values of a365 ltd

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Fully Secure Transactions

Every transaction at a365 ltd is secured with SSL encryption. Your financial information is never shared with third parties. All popular payment methods are supported, including bKash, Nagad, and Rocket.

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Transparent Terms & Conditions

Our Terms & Conditions are written in plain language — no hidden clauses. Only what is written applies, nothing more.

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Fair Gaming Guaranteed

All games on a365 ltd are audited by international regulatory bodies. Every outcome is random and impartial — no manipulation of any kind.

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Responsible Gaming Tools

Deposit limits, self-exclusion, and session timers are all available free of charge to help keep you in control. Your protection, your choice.

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Customer Support in Bengali

Our support team speaks Bengali and resolves your issues quickly. Reach us via live chat or email — whichever works best for you.

Fast Withdrawals

Once KYC is complete, most withdrawals are processed within 30 minutes to 1 hour. Get your winnings fast.

Done reading the Terms & Conditions?

Get started now — registration is free!

Review a365 ltd's Terms & Conditions and open your account today. Claim your welcome bonus and enjoy thousands of games.

By registering, you agree to these Terms & Conditions. For users aged 18 and above only.

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